Refund Policy

All sales are final. Seenbox is built so you pay only for messages that are delivered: your card is held, not charged, until the creator delivers by the deadline. Because you are never charged for a message that isn't delivered, we do not refund charges for a change of mind or for disagreeing with a genuine reply or reaction. This policy is part of our Terms of Service, and you accept it at checkout.

If the creator doesn't deliver

If the creator declines your message, reports it, or misses the deadline, we release the hold on your card and you are never charged. There is nothing to refund. Your bank may show the hold as pending for a few days before it disappears; on a debit card, the funds may be unavailable until your bank removes it.

Once you are charged

A charge is final. We return it only when:

• you were charged twice or by mistake;
• what was sent was not a real delivery: a blank or meaningless reply, a reply that has nothing to do with your message, or an abusive one; or
• the law or card-network rules require it.

We do not refund a genuine reply or reaction because you disagree with it or found it less useful than you hoped. Checkout tells you before you pay: you get one personal reply, and satisfaction with the content isn't guaranteed. A Seen message promises only that the creator opened your message and reacted.

How to report a problem

Email hello@seenbox.ai within 7 days of the delivery, with the email you used to pay, the creator's handle, and what went wrong. A person reviews every report and replies within 2 business days. If we return a charge, it goes back to the original card in full, including the service fee; banks usually post it within 5 to 10 business days.

Cancelling

Once the hold is placed you can't cancel from your side, but you are never charged unless the creator delivers in time. If you sent something by mistake, email us before the creator delivers and we will release the hold.

Disputes with your bank

Please contact us first; we can usually resolve it faster. If you dispute a charge, we will give your bank the record of your order, your acceptance of these terms, and the delivery. This does not limit any right you have with your bank.

Questions: hello@seenbox.ai