Seenbox Terms of Service

The short version. When you pay to message a creator, your card is held, not charged. You are charged only if the creator delivers by the deadline. If they don't, or they decline, the hold is released and you pay nothing. These Terms include a binding arbitration agreement and class-action waiver in Section 18; please read it.

1. Who we are

These Terms of Service ("Terms") are an agreement between you and Seenbox ("Seenbox", "we", "us"). They apply when you visit seenbox.ai, send a message to a creator, or use any other part of Seenbox (the "Service"). By using the Service, or by ticking the box at checkout, you agree to these Terms and to our Privacy Policy, Refund Policy and Community Guidelines, which are part of these Terms.

If you are a creator, the Creator Agreement also applies to you. If you are an affiliate, the Affiliate Terms also apply. Where one of those agreements conflicts with these Terms about your creator or affiliate account, that agreement controls.

2. Who can use Seenbox

You must be at least 18 years old and located in the United States to use the Service. Payments must be made with a card issued in the United States. If we learn that a message was sent by someone under 18, we will release or refund it and may block further messages. Prices are in U.S. dollars.

3. What Seenbox is

• Seenbox lets creators offer paid messages from a page at seenbox.ai/[handle]. A buyer pays for one of the two message types in Section 4.
• Seenbox sells the message to you. Seenbox takes your payment through our payment processor, Stripe, and the creator delivers the reaction or reply as an independent contractor of Seenbox. Creators are not our employees or agents. Each creator decides which message types to offer, their prices, their deadline and how many messages they take.
• A "verified" badge means Seenbox confirmed that the person who runs the page controls the social account shown. It is not an endorsement of the creator or anything they say.
• You do not need an account to send a message. Creators may share their page through several links (for example seenbox.ai/[handle]/dm). They all open the same page.

4. The two message types

• You get a reply, not a result. Checkout states: "You get one personal reply. It's general, not professional advice, and satisfaction with the content isn't guaranteed." Seenbox does not review replies for quality.
• Creators share general information and personal perspective. Nothing on Seenbox is medical, legal, financial or other professional advice, and no doctor–patient, attorney–client, adviser–client or other professional relationship is formed between you and any creator. For advice about your own situation, consult your own qualified professional. If you think you have a medical emergency, call 911.
• Free replies. A creator may invite you to reply once for free. A free message has no hold, no charge, no deadline and no guarantee of an answer.
• Paid follow-ups. Some creators let you pay for a follow-up for a limited time after their reply. A follow-up is a new Response message with its own price, hold and deadline, and everything in these Terms applies to it separately.
• A creator may offer Seen, Response or both, each at its own price.

5. Prices and the service fee

• The price on a creator's page is the all-in price: the full amount your card will be charged if the creator delivers. It includes a service fee that Seenbox adds to the creator's price to cover card processing. The fee is never added at checkout and is not a card surcharge.
• The price shown when you pay is the price you are charged. Later changes to a creator's price or our fee do not affect your order.
• Your bank may charge its own fees. Those are between you and your bank.

6. How payment works: held, not charged

• Hold. When you pay, Stripe places a hold on your card for the all-in price. The creator sees your message only after the hold is in place. If the hold fails, the creator never sees your message.
• Deadline. Each creator sets a deadline (currently 24, 48 or 72 hours from when the hold is placed). Your confirmation email shows it. Card holds last a limited time, so if the creator's deadline would not fit inside your hold, we offer you a shorter deadline before you pay. If a hold later turns out to end early, we shorten the deadline and email you, or release the hold if too little time would remain.
• Delivered in time. We charge your card once, for the amount held, and send you the reaction or reply only after the charge succeeds.
• Declined, reported or not delivered. If the creator declines or reports your message, or misses the deadline, we release the hold and email you. You are never charged. A released hold is not a charge or a refund; your bank may show it as pending for a few days, and on a debit card the funds may be unavailable until your bank removes the hold.
• Failed charge. If the charge fails after the creator delivers, we may try once more before the hold expires. If it still fails, we release the hold, the reply or reaction is not delivered, and you are not charged.
• We never charge your card automatically when a deadline passes.

7. Refunds and disputes

All sales are final. You are charged only after a creator delivers, so a charge is not refunded because you changed your mind or are unhappy with a genuine reply or reaction. We return a charge only if you were charged twice or in error, if what was sent was not a real delivery (blank, meaningless, unrelated to your message, or abusive), or where the law or card-network rules require it, as our Refund Policy explains. Report a problem within 7 days of delivery at hello@seenbox.ai. If you dispute a charge with your bank, we will provide the delivery record to your bank; please contact us first. This does not limit any right you have with your bank.

8. Your message

• You write a text message (currently up to 1,000 characters) and give a first name or alias and your email address. Links are allowed; attachments are not.
• The creator sees your message, your name or alias, and any category you chose. The creator never sees your email address. Seenbox delivers the reply to you.
• Messages pass an automatic filter before you pay. A message that breaks our Community Guidelines may be blocked; no hold is placed and you are not charged. If you think we blocked yours by mistake, write to us.
• You own your message. You give Seenbox and the creator a non-exclusive, royalty-free license to store, display and process it to provide and protect the Service.
• The creator owns their reply. You may keep it and share it, quoting it accurately. You may not use it in advertising, sell it, or present it as an endorsement without the creator's permission.

9. Rules

You must follow our Community Guidelines. Among other things, you may not impersonate anyone, harass or threaten anyone, send sexual content, scam, request illegal services or sensitive personal information, use someone else's card, scrape or overload the Service, or use the Service to get around a creator's decision to decline or block you. If you break the rules, we may block your message, release the hold, refuse future messages from your email, card or device, and report you where the law requires or permits.

10. No professional advice

A creator's reply is their personal opinion. It is not financial, investment, legal, medical, tax or other professional advice, and you should not rely on it as such. Seenbox does not promise what a creator will say, that a reply will be useful, or anything beyond Section 4.

11. Your private status link

Your confirmation email includes a private link (seenbox.ai/m/...) showing your message's status. Anyone with the link can see that status, so keep it private. If it leaks, email us and we will disable it and send a new one.

12. Privacy

Our Privacy Policy explains what we collect and why, including the limited fraud-prevention signals recorded at checkout. We do not sell personal data or share it for advertising.

13. Our service and your feedback

The Seenbox name, logo and site belong to Seenbox. Creators' names, photos and content belong to them. You may not copy or reuse either beyond normal personal use. If you send us ideas or feedback, we may use them without obligation to you. Our Copyright Policy explains how to report infringement.

14. Suspension and changes to the Service

We may change, pause or stop any part of the Service, including pausing checkout for everyone or for one creator, for safety, legal or business reasons. A pause never changes an order whose hold is already in place: it is delivered or released as these Terms describe. We may refuse service to anyone who breaks these Terms.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, SEENBOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Seenbox is not responsible for what creators say, or for anything you do based on a reply. Some states do not allow these exclusions, so parts may not apply to you.

16. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (a) SEENBOX IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA OR GOODWILL; AND (b) SEENBOX'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID SEENBOX IN THE 12 MONTHS BEFORE THE CLAIM AND $100. Nothing in these Terms limits liability that cannot be limited by law.

17. Indemnity

You agree to defend and indemnify Seenbox against third-party claims arising from content you send through the Service or your breach of these Terms, except to the extent caused by Seenbox.

18. Dispute resolution and arbitration

PLEASE READ THIS SECTION. IT AFFECTS YOUR RIGHTS.

• Talk to us first. Before starting any claim, send a written description to hello@seenbox.ai. Both sides will try to resolve it informally for 60 days.
• Arbitration. If it is not resolved, you and Seenbox agree that any dispute relating to these Terms or the Service will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court. The Federal Arbitration Act governs this section. Hearings may be by video or held in the county where you live. Seenbox will pay the filing and arbitrator fees above what you would pay to file in court.
• Exceptions. Either side may bring an individual claim in small-claims court, or seek a court order to stop infringement or misuse of intellectual property.
• No class actions. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING.
• Mass filings. If 25 or more similar claims are filed by the same or coordinated counsel, they will be administered in batches under the AAA's mass-arbitration procedures.
• Opt out. You may opt out of this section within 30 days of first accepting these Terms by emailing hello@seenbox.ai with your name, email and the words "arbitration opt-out".
• If the class-action waiver is found unenforceable for a claim, that claim goes to court and not arbitration.

19. Governing law and venue

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-laws rules, and by the Federal Arbitration Act. Any claim not subject to arbitration will be brought in the state or federal courts located in Multnomah County, Oregon, and both sides consent to their jurisdiction.

20. Changes to these Terms

We may update these Terms. We will post the new version with its effective date. A change never applies to an order whose hold was placed before the change took effect. Continuing to use the Service after a change means you accept it.

21. General

These Terms, with the policies they reference, are the entire agreement between you and Seenbox about the Service. If any part is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. We may transfer these Terms to an affiliate or a successor to the Seenbox business; you may not transfer them. If we move the Service to a limited liability company we form, these Terms continue with that company and we will update this page to name it. Neither side is responsible for delays caused by events beyond reasonable control. You agree to receive notices from us by email and on the site. Sections that by their nature should survive (including 8, 13 and 15 to 19) survive the end of your use.

22. Contact

Seenbox · hello@seenbox.ai