Support

Questions about a message, a payment or your page? We're happy to help.

How to reach us

Email hello@seenbox.ai. We reply within 2 business days.

When am I charged?: When you send a message, we place a hold on your card. You're only charged when the creator responds.
What if they don't respond?: If they don't respond by the deadline, the hold on your card is released and you pay nothing. Your bank may show it as pending for a few days.
How do I get my reply?: It arrives by email, with a link to your conversation.
How do I ask for a refund or report a problem?: All sales are final once a creator delivers. If a reply was blank, unrelated or abusive, or you were charged in error, email hello@seenbox.ai within 7 days. Read the Refund Policy

How do I get paid?: Payouts go through Stripe. Open Earnings and choose Continue to Stripe to add your details. Once payouts are on, Stripe sends money to your bank on its own schedule.
How do I pause my page?: Open Settings and use Pause new messages. Buyers can't start new messages while you're paused. Messages already paid for stay open until their deadline.
How do I contact Seenbox?: Email hello@seenbox.ai from the address you signed up with. We reply within 2 business days.